All Systems Operational

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This page provides the status of Mitel Flex Services

For Mitel CloudLink status updates, please visit: https://status.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

APAC Operational
Sydney - MiCloud Flex Services Network Connectivity Operational
Sydney - MiCloud Flex Virtual Compute Environment Operational
Melbourne - MiCloud Flex Virtual Compute Environment Operational
Singapore - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexAPAC) ? Operational
EMEA Operational
London - MiCloud Flex Services Network Connectivity Operational
London - MiCloud Flex Virtual Compute Environment Operational
Manchester - MiCloud Flex Services Network Connectivity Operational
Manchester - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexEU) ? Operational
North America Operational
Reston - MiCloud Flex Services Network Connectivity Operational
Reston - MiCloud Flex Virtual Compute Environment Operational
Dallas - MiCloud Flex Services Network Connectivity Operational
Dallas - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (MCS - Global) ? Operational
Mitel Performance Analytics (FlexNA) ? Operational
Flex Services GLOBAL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance May 27, 2025 00:00-05:00 UTC

Summary: Engineering will be upgrading the underlying Cisco UCS infrastructure that supports the Cloud and Secure Cloud environments. This proactive maintenance will address several known issues and enable enhanced functionality.
Impact: We expect customer impact to be minimal. However, all maintenances do have an innate risk associated with them. In the event of an unexpected impact engineering will provide updates and further information.
Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
Posted on May 13, 2025 - 17:07 UTC

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance May 28, 2025 01:00-06:00 UTC

Summary: Engineering will be upgrading the underlying Cisco UCS infrastructure that supports the Cloud and Secure Cloud environments. This proactive maintenance will address several known issues and enable enhanced functionality.
Impact: We expect customer impact to be minimal. However, all maintenances do have an innate risk associated with them. In the event of an unexpected impact engineering will provide updates and further information.
Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
Posted on May 13, 2025 - 17:10 UTC

Mitel 3rd Party Vendor - Dallas - Scheduled Maintenance May 28, 2025 13:00-22:00 UTC

Summary: Engineering will be performing vendor released upgrades on the Hytrust application. This preventative maintenance will address several known issues and enable enhanced functionality.

Customer Impact: During this maintenance window Hytrust will be unavailable. Hytrust will be updated to version 10.3.1 during this maintenance window.

Customer Action: After this maintenance customers will be required to update all agents in their environment to 10.3.1 as older agents will not be supported by the new manager.
Posted on May 20, 2025 - 22:16 UTC

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance May 28, 2025 13:00-22:00 UTC

Summary: Engineering will be performing vendor released upgrades on the Hytrust application. This preventative maintenance will address several known issues and enable enhanced functionality.

Customer Impact: During this maintenance window Hytrust will be unavailable. Hytrust will be updated to version 10.3.1 during this maintenance window.

Customer Action: After this maintenance customers will be required to update all agents in their environment to 10.3.1 as older agents will not be supported by the new manager.
Posted on May 20, 2025 - 22:21 UTC

Mitel 3rd Party Vendor-London - Scheduled Maintenance Jun 3, 2025 21:00 - Jun 4, 2025 01:00 UTC

Maintenance will be carried out during the specified maintenance window below. We would like to apologise for any inconvenience this may cause.

Please note that some of the circuits listed could be NNI services. We therefore advise that you check your records for any aggregated services that could be impacted.
Full System Outage: No
System Impacted:
Affected Part:
Partner(s) Impacted: No
Planned works are scheduled for:
Start Date & Time: 03/06/2025 22:00
End Date & Time: 04/06/2025 02:00
Outage Duration: No outage anticipated at risk, works only.
**All times listed are UK Local Time**

Circuit id:V1C11553
Location: Mitel connection; London Primary

Justification of the work: Detailed Description of Request: Reconnect power cables of pe-2.hex1 and pe-3.hex1 to the correct feed following Transit team standard. Business Justification: PXC engineer will rewire power supply to our PE routers in Harbour Exchange to enhance redundancy status and follow proper colour code. We do not expect any service impact during this window but please consider this is an at-risk window.
Posted on May 19, 2025 - 08:38 UTC
May 22, 2025
Mitel 3rd Party Vendor - Melbourne - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Melbourne data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Apr 29, 19:42 UTC
May 21, 2025
Mitel 3rd Party Vendor - Sydney - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Sydney data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Apr 29, 19:33 UTC
May 20, 2025
Mitel 3rd Party Vendor - Manchester - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 20:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Manchester data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Apr 29, 19:26 UTC
May 19, 2025
Mitel 3rd Party Vendor-Scheduled Maintenance - London
Completed - The scheduled maintenance has been completed.
May 19, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the London data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Apr 29, 19:18 UTC
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
Mitel 3rd Party Vendor-Scheduled Maintenance - London
Completed - The scheduled maintenance has been completed.
May 15, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:00 UTC
Scheduled - Summary: As part of on-going maintenance, Engineering will be performing OS patching in the Cloud Backup and DRaaS environments.
Impact: During this maintenance window, the Cloud Backup services will be offline and customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. We do not expect any impact to running or protected virtual machines during this maintenance.
Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
May 1, 17:44 UTC
Mitel 3rd Party Vendor-Scheduled Maintenance-Singapore
Completed - The scheduled maintenance has been completed.
May 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 04:00 UTC
Scheduled - Summary: As part of on-going maintenance, Engineering will be performing OS patching in the Cloud Backup and DRaaS environments.
Impact: During this maintenance window, the Cloud Backup services will be offline and customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. We do not expect any impact to running or protected virtual machines during this maintenance.
Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window
May 1, 18:34 UTC
May 14, 2025
Mitel 3rd Party Vendor-Scheduled Maintenance - Multiple Locations
Completed - The scheduled maintenance has been completed.
May 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 14, 01:03 UTC
Scheduled - Summary: As part of on-going maintenance, Engineering will be performing OS patching in the Cloud Backup and DRaaS environments.
Impact: During this maintenance window, the Cloud Backup services will be offline and customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. We do not expect any impact to running or protected virtual machines during this maintenance.
Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
May 1, 18:26 UTC
May 13, 2025
Mitel 3rd Party Vendor - Multiple Locations - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 13:00 UTC
Scheduled - Summary: As part of on-going maintenance, Engineering will be performing OS patching in the Cloud Backup and DRaaS environments.
Impact: During this maintenance window, the Cloud Backup services will be offline and customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. We do not expect any impact to running or protected virtual machines during this maintenance.
Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
May 1, 18:20 UTC
Mitel 3rd Party Vendor - Multiple Locations - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 UTC
Scheduled - Summary: As part of on-going maintenance, Engineering will be performing OS patching in the Cloud Backup and DRaaS environments.
Impact: During this maintenance window, the Cloud Backup services will be offline and customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. We do not expect any impact to running or protected virtual machines during this maintenance.
Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
May 1, 18:14 UTC
Mitel 3rd Party Vendor-Manchester- Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:00 UTC
Scheduled - Dear Partner,
Maintenance will be carried out during the specified maintenance window below. We would like to apologise for any inconvenience this may cause.
Please note that some of the circuits listed could be NNI services. We therefore advise that you check your records for any aggregated services that could be impacted.
Full System Outage: No
System Impacted:
Affected Part:
Partner(s) Impacted: No
Planned works are scheduled for:
Start Date & Time: 29/04/2025 00:00
End Date & Time: 29/04/2025 06:00
Outage Duration: 0 hours 40 minutes
**All times listed are UK Local Time**
Justification of the work: Detailed Description of Request: Part of the Valentine project to migrate customer off legacy EX platform
Business Justification: Engineer will be migrating customer services off our legacy platform to a higher capacity platform as part of our network consolidation. Please expect an outage of 40 minutes on the specified circuit

Circuit details:V1C11971 Mitel connection; Manchester Tertiary
Apr 11, 12:07 UTC
Mitel 3rd Party Vendor - Multiple Locations - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 00:00 UTC
Update - Extended - Scheduled Maintenance - Multiple Locations
May 12, 21:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:00 UTC
Scheduled - Summary: As part of on-going maintenance, Engineering will be performing OS patching in the Cloud Backup and DRaaS environments.
Impact: During this maintenance window, the Cloud Backup services will be offline and customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. We do not expect any impact to running or protected virtual machines during this maintenance.
Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
May 1, 18:07 UTC
May 12, 2025
May 11, 2025
Mitel 3rd Party Vendor-Manchester - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 UTC
Scheduled - Dear Partner,

We will be carrying out Emergency works during the specified maintenance window below. We would like to apologise for any inconvenience this may cause.

Please note that some of the circuits listed could be NNI services. We therefore advise that you check your records for any aggregated services that could be impacted.

Full System Outage: No
Partner(s) Impacted: No

Emergency works are scheduled for:

Start Date & Time: 11/05/2025 21:00
End Date & Time: 11/05/2025 23:59
Outage Duration: No outage anticipated at risk, works only.
**All times listed are UK Local Time


Circuit Details:
V1C11971--Manchester Tertiary

Justification of the work: We needs to perform an urgent activity as we have been tasked to exit the Broadway DC where some of our equipment is housed. During this work we will open up a live network joint to splice fibres to not pass via the site which will be switched off on the 16th of May. PLEASE NOTE: We do not expect any outage to services mentioned above, but as the joint is being opened and live traffic passing through this joint, we would like to make our customer base aware of this work. As mentioned no outage is expected to the services mentioned above during the work, but should you ascertain that you are experiencing any connection issues post the works window, please contact our technical service desk to investigate the matter.
May 8, 12:29 UTC
May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

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