Global Flex Status Status

Nov 21, 2024

MiCloud Flex SIP Services Network Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 03:00 UTC

Scheduled - Our SIP carrier are scheduled to replace the Internet routers for VoiceOps to improve Carrier performance.
During the maintenance, the carrier will disable the ports on the current router and enable on the replacement. This may cause a 5 minute interruption to SIP services at the time of change for customers and partners using Mitel Sip Carrier services. In the event of issues, the roll back plan will be to disable the ports on the new router and re enable the ports of the existing router.

Expected Impact:
5 min minor interruption to SIP Services

Service(s) Affected:
Mitel SIP Services
Nov 19, 20:13 UTC

Mitel 3rd Party Vendor - UK - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 UTC

Scheduled - Dear Partner,
Maintenance will be carried out during the specified maintenance window below. We would like to apologies for any inconvenience this may cause

Justification of the work: PXC engineer will be upgrading one of our core routers serving London Telehouse area to the latest certified software . This is to make sure our devices are up to date with our vendor support security and stability standard. This will cause roughly 30 minutes downtime to SixDegree SIP-Exchange service only

Start Date & Time: 20/11/2024 22:00
End Date & Time: 21/11/2024 04:00
Outage Duration: 0 hours 30 minutes
**All times listed are UK Local Time**
Nov 7, 09:25 UTC

Nov 20, 2024

Mitel 3rd Party Vendor - Reston - Extended Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 UTC

Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact: During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Nov 20, 16:53 UTC

Mitel 3rd Party Vendor -Scheduled Maintenance - Sydney

Completed - The scheduled maintenance has been completed.
Nov 20, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:00 UTC

Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact:During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Nov 15, 16:00 UTC

Mitel 3rd Party Vendor - Singapore - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:00 UTC

Scheduled - Summary: Engineering will be performing upgrades on the underlying vSphere infrastructure that supports all Cloud, Secure Cloud and Secure DRaaS services. This latest vendor update to to the virtualization infrastructure provides significant bug fixes and enhancements for all customers currently utilizing these services.

Customer Impact:During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

Customer Action:Customers are required to stop all live or test failovers prior to and during during the maintenance. There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 15, 17:18 UTC

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 04:00 UTC

Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact:During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Nov 15, 16:15 UTC

Mitel 3rd Party Vendor - Sydney - Urgent Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:01 UTC

Scheduled - Summary: Engineering will be performing a hardware maintenance to our storage arrays in the Sydney datacenter. This is a proactive measure to ensure availability and service stability

Customer Impact: No impact to running virtual machines is expected. However, some customers may experience slight degradation in storage performance during the maintenance window.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 19, 22:59 UTC

Mitel 3rd Party Vendor - Singapore - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:01 UTC

Scheduled - Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update to the backup infrastructure provides significant bug fixes and enhancements for all customers currently utilizing this service

Impact: will be performing this upgrade outside of the daily backup windows, no backup jobs should be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 15, 20:49 UTC

Nov 19, 2024

Mitel 3rd Party Vendor - Sydney - Urgent Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 22:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:00 UTC

Scheduled - Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update to the backup infrastructure provides significant bug fixes and enhancements for all customers currently utilizing this service

Customer Impact: will be performing this upgrade outside of the daily backup windows, no backup jobs should be missed during this maintenance.

Customer Action:There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 15, 20:44 UTC

Mitel 3rd Party Vendor- Melbourne- Urgent Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 22:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:02 UTC

Scheduled - Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update to the backup infrastructure provides significant bug fixes and enhancements for all customers currently utilizing this service

Impact: will be performing this upgrade outside of the daily backup windows, no backup jobs should be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window. If you no longer wish to receive these alerts, you can manage your subscriptions in the Success Center.
Nov 15, 21:08 UTC

Mitel 3rd Party Vendor -Manchester - Urgent Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 22:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:00 UTC

Scheduled - Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update to the backup infrastructure provides significant bug fixes and enhancements for all customers currently utilizing this service

Impact: will be performing this upgrade outside of the daily backup windows, no backup jobs should be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 15, 20:58 UTC

Mitel 3rd Party Vendor - Reston - Urgent Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:01 UTC

Scheduled - Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update to the backup infrastructure provides significant bug fixes and enhancements for all customers currently utilizing this service

Customer Impact: will be performing this upgrade outside of the daily backup windows, no backup jobs should be missed during this maintenance.

Customer Action:There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 15, 20:50 UTC

Mitel 3rd Party Vendor - Toronto - Urgent Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:01 UTC

Scheduled - Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update to the backup infrastructure provides significant bug fixes and enhancements for all customers currently utilizing this service

Customer Impact: will be performing this upgrade outside of the daily backup windows, no backup jobs should be missed during this maintenance.

Customer Action:There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 15, 20:36 UTC

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 UTC

Scheduled - Summary: Systems engineers will be performing firmware updates on our storage platforms to ensure the latest vendor supported firmware version(s) are installed on all devices. All storage arrays are configured to allow uninterrupted firmware updates by utilizing HA configured controllers. These upgrades will occur after the business hours of the local datacenter and are expected to have no impact. If for any reason an impact occurs, we will communicate as soon any issues are detected.
Impact: No impact to running virtual machines is expected. However, some customers may experience slight degradation in storage performance during controller failovers as part of the upgrade process.
Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 12, 12:27 UTC

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 04:00 UTC

Scheduled - Summary: Engineering will be performing upgrades on the underlying vSphere infrastructure that supports all Cloud, Secure Cloud and Secure DRaaS services. This latest vendor update to to the virtualization infrastructure provides significant bug fixes and enhancements for all customers currently utilizing these services.

Impact: During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

Customer Action: Customers are required to stop all live or test failovers prior to and during during the maintenance. There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 15, 17:05 UTC

Mitel 3rd Party Vendor - Manchester - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:02 UTC

Scheduled - Maintenance will be carried out during the specified maintenance window below. We would like to apologise for any inconvenience this may cause.

Full System Outage: No
Partner(s) Impacted: No

Planned works are scheduled for:
Start Date & Time: 05/12/2024 22:00
End Date & Time: 06/12/2024 05:00
Outage Duration: 0 hours 20 minutes
**All times listed are UK Local Time**

Justification of the work: Detailed Description of Request: Part of the MotoX project to upgrade all MX device to latest Juniper support software and hardware.

Business Justification: Engineer will be upgrading one of our core aggregation routers serving London Telehouse area to the latest certified software . This is to make sure our devices are up to date with our vendor support security and stability standard.

Circuit id # V1C11971

This is Secondary Cicuit at Manchester there is no impact on Primary London Circuit.
Nov 18, 08:24 UTC

Nov 18, 2024

Mitel 3rd Party Vendor - London - Urgent Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 22:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:00 UTC

Scheduled - Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update to the backup infrastructure provides significant bug fixes and enhancements for all customers currently utilizing this service

Customer Impact: will be performing this upgrade outside of the daily backup windows, no backup jobs should be missed during this maintenance.

Customer Action:There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 15, 20:56 UTC

Mitel 3rd Party Vendor - Amsterdam - Urgent Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 22:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:00 UTC

Scheduled - Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update to the backup infrastructure provides significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact:Jobs may miss a scheduled run while the upgrade takes place. Jobs will resume their normal runs at the end of the maintenance.

Customer Action:There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 15, 21:00 UTC

Mitel 3rd Party Vendor - Dallas- Urgent Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:01 UTC

Scheduled - Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update to the backup infrastructure provides significant bug fixes and enhancements for all customers currently utilizing this service

Customer Impact: will be performing this upgrade outside of the daily backup windows, no backup jobs should be missed during this maintenance.

Customer Action:There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 15, 21:05 UTC

Mitel 3rd Party Vendor - Toronto - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:00 UTC

Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact:During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Nov 13, 19:23 UTC

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:01 UTC

Scheduled - Summary: Systems engineers will be performing firmware updates on our storage platforms to ensure the latest vendor supported firmware version(s) are installed on all devices. All storage arrays are configured to allow uninterrupted firmware updates by utilizing HA configured controllers. These upgrades will occur after the business hours of the local datacenter and are expected to have no impact. If for any reason an impact occurs, we will communicate as soon any issues are detected.
Impact: No impact to running virtual machines is expected. However, some customers may experience slight degradation in storage performance during controller failovers as part of the upgrade process.
Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 12, 12:19 UTC

Mitel 3rd Party Vendor - Dallas - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 UTC

Scheduled - Summary: Engineering will be performing upgrades on the underlying vSphere infrastructure that supports all Cloud, Secure Cloud and Secure DRaaS services. This latest vendor update to to the virtualization infrastructure provides significant bug fixes and enhancements for all customers currently utilizing these services.

Customer Impact: During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

Customer Action: Customers are required to stop all live or test failovers prior to and during during the maintenance. There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 12, 11:17 UTC

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Mitel 3rd Party Vendor - Singapore - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 23:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:30 UTC

Update - This maintenance schedule has been modified.
Nov 8, 20:40 UTC

Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact: During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Nov 7, 16:38 UTC

Mitel 3rd Party Vendor -Scheduled Maintenance - Manchester

Completed - The scheduled maintenance has been completed.
Nov 14, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 19:00 UTC

Scheduled - Engineering will be performing upgrades on the underlying vSphere infrastructure that supports all Cloud, Secure Cloud and Secure DRaaS services. This latest vendor update to to the virtualization infrastructure provides significant bug fixes and enhancements for all customers currently utilizing these services.

*Impact:* During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

*Customer Action:* Customers are required to stop all live or test failovers prior to and during during the maintenance. There is no action required. All services will resume as normal at the end of the maintenance window
Nov 8, 13:49 UTC

Mitel 3rd Party Vendor -Scheduled Maintenance - Sydney

Completed - The scheduled maintenance has been completed.
Nov 14, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:00 UTC

Scheduled - Engineering will be performing upgrades on the underlying vSphere infrastructure that supports all Cloud, Secure Cloud and Secure DRaaS services. This latest vendor update to to the virtualization infrastructure provides significant bug fixes and enhancements for all customers currently utilizing these services.

Customer Impact: During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

Customer Action: Customers are required to stop all live or test failovers prior to and during during the maintenance. There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 8, 12:23 UTC

Mitel 3rd Party Vendor -Scheduled Maintenance - Melbourne

Completed - The scheduled maintenance has been completed.
Nov 14, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 14:00 UTC

Scheduled - Engineering will be performing upgrades on the underlying vSphere infrastructure that supports all Cloud, Secure Cloud and Secure DRaaS services. This latest vendor update to to the virtualization infrastructure provides significant bug fixes and enhancements for all customers currently utilizing these services.

*Impact:* During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

*Customer Action:* Customers are required to stop all live or test failovers prior to and during during the maintenance. There is no action required. All services will resume as normal at the end of the maintenance window
Nov 8, 14:01 UTC

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:00 UTC

Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Reston data center.
Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.
Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Jul 16, 16:30 UTC

Nov 13, 2024

Mitel 3rd Party Vendor -Scheduled Maintenance -Amsterdam

Completed - The scheduled maintenance has been completed.
Nov 13, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 UTC

Scheduled - Engineering will be performing upgrades on the underlying vSphere infrastructure that supports all Cloud, Secure Cloud and Secure DRaaS services. This latest vendor update to to the virtualization infrastructure provides significant bug fixes and enhancements for all customers currently utilizing these services.

Customer Impact:During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

Customer Action:Customers are required to stop all live or test failovers prior to and during during the maintenance. There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 8, 12:17 UTC

Mitel 3rd Party Vendor -Scheduled Maintenance - London

Completed - The scheduled maintenance has been completed.
Nov 13, 22:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:00 UTC

Scheduled - Engineering will be performing upgrades on the underlying vSphere infrastructure that supports all Cloud, Secure Cloud and Secure DRaaS services. This latest vendor update to to the virtualization infrastructure provides significant bug fixes and enhancements for all customers currently utilizing these services.

Customer Impact:During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

Customer Action:Customers are required to stop all live or test failovers prior to and during during the maintenance. There is no action required. All services will resume as normal at the end of the maintenance window.
Nov 8, 12:07 UTC

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 22:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 14:00 UTC

Scheduled - Summary: Engineering will be performing vendor released upgrades on the Hytrust application. This preventative maintenance will address several known issues and enable enhanced functionality.

Customer Impact: During this maintenance window Hytrust will be unavailable. Hytrust will be updated to version 10.0 during this maintenance window.

Customer Action: After this maintenance customers will be required to update all agents in their environment to 10.0 as older agents will not be supported by the new manager.
Oct 17, 20:52 UTC

Mitel 3rd Party Vendor - Dallas - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 14:00 UTC

Scheduled - Summary: Engineering will be performing vendor released upgrades on the Hytrust application. This preventative maintenance will address several known issues and enable enhanced functionality.

Customer Impact:During this maintenance window Hytrust will be unavailable. Hytrust will be updated to version 10.0 during this maintenance window.

Customer Action:After this maintenance customers will be required to update all agents in their environment to 10.0 as older agents will not be supported by the new manager.
Oct 17, 20:50 UTC

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:00 UTC

Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Reston data center.
Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.
Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Jul 16, 16:34 UTC

Nov 12, 2024

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:00 UTC

Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Reston data center.
Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.
Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Jul 16, 16:32 UTC

Nov 11, 2024

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 11, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 02:00 UTC

Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Reston data center.
Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.
Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Jul 16, 16:12 UTC

Nov 10, 2024

Mitel 3rd Party Vendor - Reston - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 10, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 15:00 UTC

Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Reston data center.
Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.
Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Jul 16, 16:06 UTC

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Mitel 3rd Party Vendor - Manchester - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 17:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:45 UTC

Scheduled - Dear Customer

Maintenance will be carried out during the specified maintenance window below. We would like to apologies for any inconvenience this may cause.

Please note that some of the circuits listed could be NNI services. We therefore advise that you check your records for any aggregated services that could be impacted.

Full System Outage: No
System Impacted:
Affected Part:
Partner(s) Impacted: No

Planned works are scheduled for:

Start Date & Time: 07/11/2024 21:00
End Date & Time: 08/11/2024 05:00
Outage Duration: 7 hours 0 minutes

Justification of the work: We need to perform a maintenance work to eliminate a risk to service availability due to an optical power degradation being monitored on a network device located in Hunslet Road, Leeds. During the work, our engineers in conjunction with vendor support teams will clean and replace the patches under the supervision of our NOC team, and investigate the street Fiber, In case the power levels are still not satisfactory, an OTDR test will be run by the Fiber team to find any micro bends or breaks and fix them to resolve the matter. The maintenance should be completed during the first 7 hours of the maintenance, but an 8-hour window is quoted to cover all eventualities.

Back-out plan: 60 minutes of the maintenance window is reserved to revert any changes done should we experience any unforeseen issues during the works. The mentioned outage duration is a best estimation for the work at hand, but should you ascertain that you are experiencing any prolonged connection issues exceeding this during the works,

Circuit id : V1C11971

This is secondary circuit at Manchester & does not have any impact on London Primary
Oct 24, 09:46 UTC

Mitel 3rd Party Vendor - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 UTC

Scheduled - Dear Partner,

We would like to notify you of a PXC planned maintenance which will happen on the date below.

PXC System Outage is expected for:

Full System Outage: No
System Impacted:
Affected Part:
Partner(s) Impacted: No

Start Date & Time: 06/11/2024 22:00
End Date & Time: 07/11/2024 01:00
Outage Duration: No outage anticipated at risk, works only.

All times listed are UK Local Time

Justification of the work: Scheduled maintenance will be performed by PXC engineers to renew the SSL certificate for 1Cloud servers. This is critical to maintain secure access and services. The 1Cloud portal will be briefly unavailable. Thank you for your understanding
Oct 28, 11:56 UTC

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