MiCloud Flex - London / Manchester - Virtual 1
Update - Virtual 1 has corrected the issue and issue is now resolved. Please contact Virtual 1 directly for a Root Cause Analysis (RCA).
Mar 18, 2025 - 19:00 UTC
Update - Mitel has received confirmation from Virtual 1 that they have identified the issue and are actively working on a resolution.
Mar 18, 2025 - 18:45 UTC
Update - We have confirmed that the physical connection between London and Manchester for Virtual1 interconnectivity is operational. This information has been shared with Virtual1 for further investigation, and Mitel is actively collaborating with them.
Mar 18, 2025 - 18:16 UTC
Update - Mitel have escalated this issue to our Network team and confirmed that we can see internal traffic up to the V1 internal handoff. However, there may be an issue beyond the external V1 WAN handoff, which is outside our visibility.

We recommend escalating this issue to V1 to verify whether there are any WAN connection issues on their end.
Mar 18, 2025 - 17:46 UTC
Investigating - Mitel engineers are currently investigating degraded performance in both London / Manchester. The issue has been raised as a P1 incident and we are currently investigating.
Mar 18, 2025 - 17:26 UTC

About This Site

This page provides the status of Mitel Flex Services

For Mitel CloudLink status updates, please visit: https://status.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

APAC Operational
Sydney - MiCloud Flex Services Network Connectivity Operational
Sydney - MiCloud Flex Virtual Compute Environment Operational
Melbourne - MiCloud Flex Virtual Compute Environment Operational
Singapore - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexAPAC) ? Operational
EMEA Operational
London - MiCloud Flex Services Network Connectivity Operational
London - MiCloud Flex Virtual Compute Environment Operational
Manchester - MiCloud Flex Services Network Connectivity Operational
Manchester - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexEU) ? Operational
North America Operational
Reston - MiCloud Flex Services Network Connectivity Operational
Reston - MiCloud Flex Virtual Compute Environment Operational
Dallas - MiCloud Flex Services Network Connectivity Operational
Dallas - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (MCS - Global) ? Operational
Mitel Performance Analytics (FlexNA) ? Operational
Flex Services GLOBAL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Mitel 3rd Party Vendor- Scheduled Maintenance - Reston Apr 1, 2025 00:00-06:00 UTC

Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Reston data center.
Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.
Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 26, 2025 - 02:31 UTC

Mitel 3rd Party Vendor - Sydney - Scheduled Maintenance Apr 1, 2025 09:00-18:00 UTC

Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service. This update also addresses the veeam CVE-2025-23120 published here: https://www.veeam.com/kb4724.

Customer Impact:Jobs may miss a scheduled run while the upgrade takes place. Jobs will resume their normal runs at the end of the maintenance.

Customer Action:There is no action required. All services will resume as normal at the end of the maintenance window.
Posted on Mar 27, 2025 - 18:24 UTC

Mitel 3rd Party Vendor-Scheduled Maintenance - Reston Apr 2, 2025 00:00-06:00 UTC

Summary:Engineering will be performing maintenance on our networking infrastructure in the Reston data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Posted on Mar 26, 2025 - 02:40 UTC

Mitel 3rd Party Vendor - Manchester - Scheduled Maintenance Apr 2, 2025 07:00-18:00 UTC

Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service. This update also addresses the veeam CVE-2025-23120 published here: https://www.veeam.com/kb4724.

Customer Impact:Jobs may miss a scheduled run while the upgrade takes place. Jobs will resume their normal runs at the end of the maintenance.

Customer Action:There is no action required. All services will resume as normal at the end of the maintenance window.
Posted on Mar 27, 2025 - 18:34 UTC

Mitel 3rd Party Vendor-Scheduled Maintenance - Reston Apr 4, 2025 00:00-06:00 UTC

Summary:Engineering will be performing maintenance on our networking infrastructure in the Reston data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Posted on Mar 26, 2025 - 02:48 UTC

Mitel 3rd Party Vendor-Scheduled Maintenance - Reston Apr 5, 2025 00:00-06:00 UTC

Summary: Engineering will be performing maintenance on our networking infrastructure in the Reston data center.

Customer Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Posted on Mar 26, 2025 - 03:10 UTC
Mar 31, 2025
Mitel 3rd Party Vendor - Singapore - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 13:00 UTC
Scheduled - Summary: Engineering will be performing upgrades on the Cloud and Secure Cloud Integrated Backups service infrastructure. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service. This update also addresses the veeam CVE-2025-23120 published here: https://www.veeam.com/kb4724.

Customer Impact:Jobs may miss a scheduled run while the upgrade takes place. Jobs will resume their normal runs at the end of the maintenance.

Customer Action:There is no action required. All services will resume as normal at the end of the maintenance window.
Mar 26, 22:13 UTC
Mitel 3rd Party Vendor - Singapore - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 14:00 UTC
Scheduled - Summary: Engineering will be performing an emergency Software maintenance for a Hardware upgrade on the Secure DRaaS with Zerto infrastructure in the Singapore datacenter.

Customer Impact:During this maintenance, modifications to VPG configurations and failover activities could be unavailable. Customers may see errors across their VPGs for the duration of this maintenance.

If we identify any persistent VPG errors, a support ticket will be created on your behalf and our teams will begin investigating along with providing any additional steps that might be needed.

Customer Action:No customer action is expected. All services will resume automatically upon completion of this maintenance. If any additional actions are needed, it will be communicated within the support ticket.
Mar 27, 18:39 UTC
Mitel 3rd Party Vendor- Dallas - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 05:00 UTC
Scheduled - Summary: Engineering will be performing infrastructure maintenance in the Secure Cloud environment.
Impact: During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.
Customer Action: Customers running failover tests are required to stop those tests prior to the maintenance and will be unable to run failover tests until the maintenance has been completed. No additional action is required. All services will resume as normal at the end of the maintenance window.
Mar 25, 08:27 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Mitel 3rd Party Vendor - Toronto - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Toronto data center.

Customer Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 4, 17:00 UTC
Mitel 3rd Party Vendor - Toronto - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 28, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Toronto data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 18, 14:05 UTC
Mar 27, 2025
Mitel 3rd Party Vendor - Toronto - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Toronto data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 18, 14:03 UTC
Mar 26, 2025
Mitel 3rd Party Vendor - Toronto - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 11:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Toronto data center.
Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.
Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 4, 16:58 UTC
Mitel 3rd Party Vendor - Toronto - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Toronto data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 18, 14:01 UTC
Mitel 3rd Party Vendor - Reston - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:15 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Reston data center.

Customer Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 26, 03:04 UTC
Mar 25, 2025
Mitel 3rd Party Vendor -Manchester- Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 15:30 UTC
Scheduled - Summary: Engineering will be performing a maintenance on the Secure DRaaS with Zerto infrastructure in the Manchester data center.

Customer Impact:During this maintenance, modifications to VPG configurations and failover activities could be unavailable. Customers may see errors across their VPGs for the duration of this maintenance.

Customer Action:No customer action is expected. All services will resume automatically upon completion of this maintenance.
Mar 25, 15:26 UTC
Mitel 3rd Party Vendor - Toronto - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Toronto data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 18, 13:56 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Mitel 3rd Party Vendor - Melbourne - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 09:00 UTC
Update - This maintenance has been cancelled.
Mar 21, 04:06 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Melbourne data center.

Customer Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 4, 18:20 UTC
Mitel 3rd Party Vendor-UK- Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 UTC
Scheduled - Dear Partner,

Maintenance will be carried out during the specified maintenance window below. We would like to apologise for any inconvenience this may cause.

Please note that some of the circuits listed could be NNI services. We therefore advise that you check your records for any aggregated services that could be impacted.

Full System Outage: No
System Impacted:
Affected Part:
Partner(s) Impacted: No

Planned works are scheduled for:

Start Date & Time: 20/03/2025 22:00
End Date & Time: 21/03/2025 02:00
Outage Duration: No outage anticipated at risk, works only.
**All times listed are UK Local Time

Justification of the work: PXC engineer will implement the part 1 of our configuration change to transits connectivities to enhance the network security compliance standard.

Circuit ID:V1C11553 London Primary
V1C11971 Manchester Tertiary
Mar 10, 15:56 UTC
Mar 20, 2025
Mitel 3rd Party Vendor - London - Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:30 UTC
Scheduled - Summary: Engineering will be performing database maintenance in the Cloud and Secure Cloud environment.

Customer Impact:During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

Customer Action:Customers running failover tests are required to stop those tests prior to the maintenance and will be unable to run failover tests until the maintenance has been completed. No additional action is required. All services will resume as normal at the end of the maintenance window.
Mar 20, 20:26 UTC
Mitel 3rd Party Vendor - Melbourne - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Melbourne data center.

Customer Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 4, 18:16 UTC
Mar 19, 2025
Mitel 3rd Party Vendor - Melbourne - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Melbourne data center.

Customer Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 4, 18:09 UTC
Mitel 3rd Party Vendor-Manchester- Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 UTC
Scheduled - Dear Partner,

Maintenance will be carried out during the specified maintenance window below. We would like to apologise for any inconvenience this may cause.


Please note that some of the circuits listed could be NNI services. We therefore advise that you check your records for any aggregated services that could be impacted.

Full System Outage: No
System Impacted:
Affected Part:
Partner(s) Impacted: No

Planned works are scheduled for:

Start Date & Time: 18/03/2025 21:00
End Date & Time: 19/03/2025 03:00
Outage Duration: 5 hours 0 minutes
**All times listed are UK Local Time

Justification of the work: Justification of the work: We need to perform a maintenance work to eliminate a risk to service availability due to an optical power degradation being monitored by Colt NOC on a network device located at Coriander Avenue London. During the work, our engineers in conjunction with vendor support teams will clean and replace the patches under the supervision of our NOC team, and investigate the street Fiber , In case the power levels are still not satisfactory, an OTDR test will be run by the Fiber team to find any micro bends or breaks, and fix them to resolve the matter. The maintenance should be completed during the first 5 hours of the maintenance, but an 6 hour window is quoted to cover all eventualities. Back-out plan: 60 minutes of the maintenance window is reserved to revert any changes done should we experience any unforeseen issues during the works.

Circuit ID:V1C11971 Manchester
Mar 11, 07:38 UTC
Mar 18, 2025
Mitel 3rd Party Vendor - Melbourne - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Melbourne data center.

Customer Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 4, 18:06 UTC
Mar 17, 2025
Mitel 3rd Party Vendor - Melbourne - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Melbourne data center.

Customer Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.
Mar 4, 18:02 UTC
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