Global Flex Status Status

All Systems Operational

About This Site

This page provides the status of Mitel Flex Services

For Mitel CloudLink status updates, please visit: https://status.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

APAC Operational

Sydney - MiCloud Flex Services Network Connectivity Operational

Sydney - MiCloud Flex Virtual Compute Environment Operational

Melbourne - MiCloud Flex Virtual Compute Environment Operational

Singapore - MiCloud Flex Virtual Compute Environment Operational

Mitel Performance Analytics (FlexAPAC) Operational

EMEA Operational

London - MiCloud Flex Services Network Connectivity Operational

London - MiCloud Flex Virtual Compute Environment Operational

Manchester - MiCloud Flex Services Network Connectivity Operational

Manchester - MiCloud Flex Virtual Compute Environment Operational

Mitel Performance Analytics (FlexEU) Operational

North America Operational

Reston - MiCloud Flex Services Network Connectivity Operational

Reston - MiCloud Flex Virtual Compute Environment Operational

Dallas - MiCloud Flex Services Network Connectivity Operational

Dallas - MiCloud Flex Virtual Compute Environment Operational

Mitel Performance Analytics (MCS - Global) Operational

Mitel Performance Analytics (FlexNA) Operational

Flex Services GLOBAL Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 30, 2025

No incidents reported today.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

Mitel 3rd Party Vendor Schedule Maintenance – Manchester

Completed - The scheduled maintenance has been completed.
Oct 24, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:00 UTC

Scheduled - 11:11 Engineering will be upgrading the 11:11 Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Expected Impact:

During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Maintance Window

Start Date & Time: 24/10/2025 03:00:00 UTC
End Date & Time: 24/10/2025 09:00:00 UTC
Oct 20, 00:43 UTC

Mitel 3rd Party Vendor Schedule Maintenance – Melbourne

Completed - The scheduled maintenance has been completed.
Oct 24, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:00 UTC

Scheduled - 11:11 Engineering will be performing maintenance on our networking infrastructure in the Melbourne data center.

Services: 11:11 Advanced Backup, 11:11 Cloud, 11:11 Cloud Backup for Microsoft 365, 11:11 Cloud Backup for Veeam Cloud Connect, 11:11 Cloud Object Storage, 11:11 DRaaS for Veeam, 11:11 DRaaS for Zerto

Expected Impact:

During the maintenance window, customers may notice intermittent packet loss, site disconnects, and/or increased latency while the maintenance is being performed.

All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.

Maintance Window

Start Date & Time: 24/10/2025 01:00:00 AEDT
End Date & Time: 24/10/2025 05:00:00 AEDT
Oct 21, 00:46 UTC

Oct 23, 2025

Mitel 3rd Party Vendor Schedule Maintenance – Dallas

Completed - The scheduled maintenance has been completed.
Oct 23, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 15:00 UTC

Scheduled - Mitel 3rd Party Vendor Schedule Maintenance – Dallas

11:11 Engineering will be upgrading the 11:11 Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Expected Impact:

During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Maintance Window

Start Date & Time: 23/10/2025 15:00:00 UTC
End Date & Time: 23/10/2025 21:00:00 UTC
Oct 20, 00:52 UTC

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.