Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 18, 2025 - 21:00 UTC
Scheduled
Dear Partner,
Maintenance will be carried out during the specified maintenance window below. We would like to apologise for any inconvenience this may cause.
Please note that some of the circuits listed could be NNI services. We therefore advise that you check your records for any aggregated services that could be impacted.
Full System Outage: No System Impacted: Affected Part: Partner(s) Impacted: No
Planned works are scheduled for:
Start Date & Time: 18/03/2025 21:00 End Date & Time: 19/03/2025 03:00 Outage Duration: 5 hours 0 minutes **All times listed are UK Local Time
Justification of the work: Justification of the work: We need to perform a maintenance work to eliminate a risk to service availability due to an optical power degradation being monitored by Colt NOC on a network device located at Coriander Avenue London. During the work, our engineers in conjunction with vendor support teams will clean and replace the patches under the supervision of our NOC team, and investigate the street Fiber , In case the power levels are still not satisfactory, an OTDR test will be run by the Fiber team to find any micro bends or breaks, and fix them to resolve the matter. The maintenance should be completed during the first 5 hours of the maintenance, but an 6 hour window is quoted to cover all eventualities. Back-out plan: 60 minutes of the maintenance window is reserved to revert any changes done should we experience any unforeseen issues during the works.