All Systems Operational

About This Site

This page provides the status of Mitel Flex Services

For Mitel CloudLink status updates, please visit: https://status.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

APAC Operational
Sydney - MiCloud Flex Services Network Connectivity Operational
Sydney - MiCloud Flex Virtual Compute Environment Operational
Melbourne - MiCloud Flex Virtual Compute Environment Operational
Singapore - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexAPAC) ? Operational
EMEA Operational
London - MiCloud Flex Services Network Connectivity Operational
London - MiCloud Flex Virtual Compute Environment Operational
Manchester - MiCloud Flex Services Network Connectivity Operational
Manchester - MiCloud Flex Virtual Compute Environment Operational
Amsterdam - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexEU) ? Operational
North America Operational
Reston - MiCloud Flex Services Network Connectivity Operational
Reston - MiCloud Flex Virtual Compute Environment Operational
Dallas - MiCloud Flex Services Network Connectivity Operational
Dallas - MiCloud Flex Virtual Compute Environment Operational
Toronto - MiCloud Flex Virtual Compute Environment Operational
Austin - MiCloud Flex Services Network Connectivity Operational
Austin - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (MCS - Global) ? Operational
Mitel Performance Analytics (FlexNA) ? Operational
Miami - MiCloud Business Services Network Connectivity Operational
Seattle - MiCloud Business Services Network Connectivity Operational
Flex Services GLOBAL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

*Impact:* During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.

*Customer Action:* Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Posted on Apr 10, 2024 - 14:39 UTC
colt are required to perform a maintenance on our circuit delivering Virtual1 data services into the Mitel Mancheter DC.

We need to perform a maintenance work to eliminate a risk to service availability due to an optical degradation being monitored by Colt NOC on a long distance network device located at Hunslet Road, Leeds, United Kingdom . Services are at risk of service failure if the issue is not attended to as soon as possible. Colt 3rd support concluded their investigation and advised for an activity to recalibrate the link and check amplifiers to resolve the matter. The maintenance should be completed during the first 5 hours, but a 6 hour window is quoted to cover all eventualities.



Back-out plan: 60 minutes of the maintenance window is reserved to revert any changes one should we experience any unforeseen issues during the works.

This circuit delivers back up connection for Customers using Virtual connectivity into Manchester
Customers using Virtual1 as a data services provider may see Cluster disconnect alarms if they have deployments in both London/Manchester.


Start Date & Time: 20/04/2024 10:00
End Date & Time: 20/04/2024 16:00
Outage Duration: 5 hours 0 minutes

Circuit V1C11971

Posted on Apr 08, 2024 - 11:34 UTC
Mitel 3rd Party Vendor -Scheduled Maintenance - Amsterdam Apr 22, 2024 20:00 - Apr 23, 2024 02:00 UTC
Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status

Posted on Apr 16, 2024 - 20:35 UTC
Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.
*Impact:* During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
*Customer Action:* Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Posted on Apr 10, 2024 - 14:53 UTC
Mitel 3rd Party Vendor - Manchester - Scheduled Maintenance Apr 23, 2024 20:00 - Apr 24, 2024 02:00 UTC
Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.
Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Posted on Apr 16, 2024 - 20:21 UTC
Mitel 3rd Party Vendor - London - Scheduled Maintenance Apr 24, 2024 20:00 - Apr 25, 2024 02:00 UTC
Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Posted on Apr 16, 2024 - 20:24 UTC
Summary: Engineering will be performing infrastructure maintenance in the Secure Cloud environment.
Impact: During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.
Customer Action: Customers running failover tests are required to stop those tests prior to the maintenance and will be unable to run failover tests until the maintenance has been completed. No additional action is required. All services will resume as normal at the end of the maintenance window.

Posted on Apr 17, 2024 - 19:46 UTC
Summary: Engineering will be performing infrastructure maintenance in the Secure Cloud environment.

Impact: During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

Customer Action: Customers running failover tests are required to stop those tests prior to the maintenance and will be unable to run failover tests until the maintenance has been completed. No additional action is required. All services will resume as normal at the end of the maintenance window.

Posted on Apr 17, 2024 - 19:10 UTC
Engineering will be performing maintenance on our networking infrastructure in the London data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.

Posted on Apr 01, 2024 - 15:55 UTC
Mitel 3rd Party Vendor - London - Scheduled Maintenance May 20, 2024 18:00 - May 21, 2024 06:00 UTC
Engineering will be performing emergency maintenance on our networking infrastructure in the London data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency.

Customer Action:There is no action required. All services will resume as normal at the end of the maintenance window.

Posted on Apr 01, 2024 - 15:52 UTC
Mitel 3rd Party Vendor - London - Scheduled Maintenance May 21, 2024 18:00 - May 22, 2024 06:00 UTC
Engineering will be performing maintenance on our networking infrastructure in the London data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.

Posted on Apr 01, 2024 - 15:49 UTC
Mitel 3rd Party Vendor - London - Scheduled Maintenance May 22, 2024 18:00 - May 23, 2024 06:00 UTC
Engineering will be performing maintenance on our networking infrastructure in the London data center.

Customer Impact:During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action:All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.

Posted on Apr 01, 2024 - 15:56 UTC
Mitel 3rd Party Vendor - London - Scheduled Maintenance May 23, 2024 18:00 - May 24, 2024 06:00 UTC
Engineering will be performing maintenance on our networking infrastructure in the London data center.

Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.

Posted on Apr 01, 2024 - 15:44 UTC
Mitel 3rd Party Vendor -Scheduled Maintenance - Amsterdam May 27, 2024 17:00 - May 28, 2024 05:00 UTC
Engineering will be performing maintenance on our networking infrastructure in the Amsterdam data center.

*Impact:* During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

*Customer Action:* All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.

Posted on Apr 02, 2024 - 16:01 UTC
Mitel 3rd Party Vendor - Amsterdam - Scheduled Maintenance May 28, 2024 17:00 - May 29, 2024 05:00 UTC
Summary: Engineering will be performing maintenance on our networking infrastructure in the Amsterdam data center.

Customer Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.

Posted on Apr 02, 2024 - 17:30 UTC
Mitel 3rd Party Vendor - Manchester - Scheduled Maintenance Jul 8, 2024 17:00 - Jul 9, 2024 05:00 UTC
Engineering will be performing maintenance on our networking infrastructure in the Manchester data center.
*Impact:* During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.
*Customer Action:* All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.

Posted on Apr 09, 2024 - 15:50 UTC
Mitel 3rd Party Vendor - Manchester - Scheduled Maintenance Jul 9, 2024 17:00 - Jul 10, 2024 05:00 UTC
Engineering will be performing maintenance on our networking infrastructure in the Manchester data center.
*Impact:* During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.
*Customer Action:* All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.

Posted on Apr 09, 2024 - 15:53 UTC
Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:00 UTC
Scheduled - Summary:Engineering will be performing routine software updates to our storage arrays in the Melbourne data center. These updates will address known issues and allow for new functionality.

Customer Impact:No impact to running virtual machines is expected. However, some customers may experience slight degradation in storage performance during controller failovers as part of the upgrade process.

Customer Action:There is no action required. All services will resume as normal at the end of the maintenance window.

Apr 15, 13:49 UTC
Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 UTC
Scheduled - Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.
*Impact:* During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
*Customer Action:* Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status

Apr 10, 14:40 UTC
Apr 15, 2024
Completed - The scheduled maintenance has been completed.
Apr 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 UTC
Scheduled - Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.
*Impact:* During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
*Customer Action:* Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Apr 10, 14:24 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 08:00 UTC
Update - This maintenance will begin in 1 hour.
Apr 11, 07:19 UTC
Scheduled - Engineering will be performing an urgent hardware maintenance on our storage arrays in the Dallas data center. This is a proactive measure to ensure availability and service stability

*Impact:* No impact to running virtual machines is expected. However, some customers may experience slight degradation in storage performance during the maintenance window.

*Customer Action:* There is no action required. All services will resume as normal at the end of the maintenance window

Apr 9, 15:55 UTC
Apr 10, 2024

No incidents reported.

Apr 9, 2024
Completed - Disregard this maintenance notification, equinix has cancelled the maintenance. Closing this Maintenance and changed status completed
Apr 9, 12:06 UTC
Scheduled - Engineering will be performing a software upgrade on our networking infrastructure in the London data center.

Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment afterwards.

Apr 9, 11:19 UTC
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024
Completed - The scheduled maintenance has been completed.
Apr 6, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 UTC
Scheduled - Virtual1 Engineers will be migrating customer services to our new location in Harbour Exchange as part of our project to close the existing Datacentre. Please expect an outage of 2 hour during the planned window specified. This circuit delivers primary connection for Customers using Virtual connectivity into London Manchester (Secondary ) is not affected.


Start Date & Time: 05/04/2024 22:00
End Date & Time: 06/04/2024 06:00
Outage Duration: 2 hours 0 minutes
**All times listed are UK Local Time**

Ciruict id : V1C11553


Please note that some of the circuits listed could be NNI services. We therefore advise that you check your records for any aggregated services that could be impacted.

Mar 21, 10:09 UTC
Apr 5, 2024
Apr 4, 2024
Resolved - This issue in London LD9 datacenter is now resolved.
Apr 4, 14:03 UTC
Investigating - In the London LD9 datacenter, we have two links to our vDC provider where all of our compute for MiCloud Flex UK is done. Those two links are hard down. We are awaiting analysis from our vDC provider to see if they can be brought back up. This is being treated with highest urgency. We apologize for the understandable tremendous inconvenience this is causing.
Apr 4, 13:21 UTC