All Systems Operational

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This page provides the status of Mitel Flex Services

For Mitel CloudLink status updates, please visit: https://status.mitel.io

APAC Operational
Sydney - MiCloud Flex Services Network Connectivity Operational
Sydney - MiCloud Flex Virtual Compute Environment Operational
Melbourne - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexAPAC) Operational
EMEA Operational
London - MiCloud Flex Services Network Connectivity Operational
London - MiCloud Flex Virtual Compute Environment Operational
Manchester - MiCloud Flex Services Network Connectivity Operational
Manchester - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexEU) Operational
North America Operational
Reston - MiCloud Flex Services Network Connectivity Operational
Reston - MiCloud Flex Virtual Compute Environment Operational
Dallas - MiCloud Flex Services Network Connectivity Operational
Dallas - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (MCS - Global) Operational
Mitel Performance Analytics (FlexNA) Operational
Flex Services GLOBAL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

London Flex DC Facility - HW Maintenance (8pm BST) Sep 10, 2026 19:00-21:00 UTC

Work Description:
Our engineering team will replace a failed Power Supply Unit (PSU) in an edge switching device equipped with dual redundant power supplies. The failed PSU is hot-swappable, allowing the replacement to be performed while the device remains powered and operational.

Expected Impact:
No service disruption is expected during this maintenance. The device will continue operating on the remaining PSU while the faulty unit is replaced.
This switch serves only one customer private MPLS connection - Customers using Partner NNI services do not use this switching device

Posted on Sep 03, 2026 - 13:17 UTC

Sep 7, 2026

No incidents reported today.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

Completed - The scheduled maintenance has been completed.
Aug 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 12:24 UTC
Scheduled - The London DC Provider will be carrying out scheduled electrical feed tests during this maintenance window on the primary feed to Mitel Co-Location.
This event should not be service impacting as the Alternate feed will still be 100% active.
All single powered devices are planned to be switched manually to the secondary feed prior to this event.

Aug 20, 00:05 UTC

Aug 25, 2026

Aug 24, 2026

Completed - The scheduled maintenance has been completed.
Aug 24, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 24, 15:06 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 12:28 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 00:01 UTC
Scheduled - Mitel will be manually switching network equipment from PDU A to PDU B in preparation for a scheduled maintenance the following night where the PDU A power supply will be isolated for Annual Electrical testing.
This maintenance will affect only those Customer/Partner Devices that gave only one physical power supply installed. The affected devices will power cycle for approx 10 minutes, at which time any services connected through said device will be down.
The total window is set for 1 hours

The maintenance window has now moved to 22:00 UTC - 23:00 BST

Aug 19, 23:59 UTC