All Systems Operational

About This Site

This page provides the status of Mitel Flex Services

For Mitel Flex on GCP status updates, please visit : https://status.flex.gc.mitel.io/
For Mitel CloudLink status updates, please visit: https://status.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

APAC Operational
Sydney - MiCloud Flex Services Network Connectivity Operational
Sydney - MiCloud Flex Virtual Compute Environment Operational
Melbourne - MiCloud Flex Virtual Compute Environment Operational
Singapore - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexAPAC)
Operational
EMEA Operational
London - MiCloud Flex Services Network Connectivity Operational
London - MiCloud Flex Virtual Compute Environment Operational
Manchester - MiCloud Flex Services Network Connectivity Operational
Manchester - MiCloud Flex Virtual Compute Environment Operational
Amsterdam - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexEU)
Operational
Frankfurt - MiCloud Flex Services Network Connectivity Operational
Frankfurt - MiCloud Flex Virtual Compute Environment Operational
Paris - MiCloud Flex Services Network Connectivity Operational
Paris - MiCloud Flex Virtual Compute Environment Operational
North America Operational
Reston - MiCloud Flex Services Network Connectivity Operational
Reston - MiCloud Flex Virtual Compute Environment Operational
Dallas - MiCloud Flex Services Network Connectivity Operational
Dallas - MiCloud Flex Virtual Compute Environment Operational
Toronto - MiCloud Flex Virtual Compute Environment Operational
Austin - MiCloud Flex Services Network Connectivity Operational
Austin - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (MCS - Global)
Operational
Mitel Performance Analytics (FlexNA)
Operational
Miami - MiCloud Business Services Network Connectivity Operational
Seattle - MiCloud Business Services Network Connectivity Operational
Flex Services GLOBAL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mitel 3rd Party Vendor - Manchester- Scheduled Maintenance Oct 2, 2023 20:00 - Oct 3, 2023 05:00 UTC
Justification of the work: Vendor needs to exit node in London, where some of equipment is housed. We require the following work to route and reconfigure circuits onto a different route within our network, in order for services not to pass via the site. The work should be completed during the first 8 hours, but a 9 hour window has been quoted to cover all eventualities.

Back-out plan: 60 minutes are reserved to reconfigure any circuit, should we experience any issues during the works. The mentioned outage duration is a best estimation for the work at hand, but should you ascertain that you are experiencing any prolonged connection issues exceeding this during the works, please contact our technical service desk to investigate the matter

Posted on Sep 18, 2023 - 13:29 UTC
Summary:Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact:During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.

Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Posted on Sep 26, 2023 - 18:20 UTC
Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact:During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.

Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Posted on Sep 26, 2023 - 18:26 UTC
Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Posted on Sep 26, 2023 - 18:13 UTC
Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact:During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.

Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Posted on Sep 27, 2023 - 18:34 UTC
Purpose of Maintenance:

The network device your service terminates on requires a software upgrade to resolve software bugs and maintain ongoing vendor support. This software version upgrade requires the device to be fully wiped and a new image to be downloaded and installed. The process can take up to 3 hours. Pre-implementation checks are conducted prior to commencing the maintenance. The remaining maintenance window is utilised for post-checks and rollback if required.
Please expect the maintenance and impact to commence within 15 minutes of the scheduled start time. Vendor will only delay the start time due to unexpected circumstances that may affect successfully upgrading the device.

Impacted Service(s): Up to 3 hours of downtime during the 4-hour maintenance window

Posted on Sep 06, 2023 - 10:01 UTC
Dear Partner,

Maintenance will be carried out during the specified maintenance window below. We would like to apologise for any inconvenience this may cause.

Planned works are scheduled for:

Start Date & Time: 14/10/2023 09:00
End Date & Time: 14/10/2023 17:00
Outage Duration: 7 hours 0 minutes



Justification of the work:

Dear Partners, Vendor's Network monitoring team is observing an optical degradation on a long distance network link between Manchester and Leeds which could become service affecting if not attended. During this work, our engineers will clean and replace the patches, and check the street fibre under supervision of Vendor's NOC. This will be followed by an OTDR test to ensure no micro bends or breaks are present. The maintenance should be completed during the first 7 hours of the maintenance, but an 8 hour window is quoted to cover all eventualities.


Back-out plan: 60 minutes of the maintenance window is reserved to revert any changes one should we experience any unforeseen issues during the works. The mentioned outage duration is a best estimation for the work at hand, but should you ascertain that you are experiencing any prolonged connection issues exceeding this during the works.

Posted on Sep 29, 2023 - 11:27 UTC
Past Incidents
Sep 30, 2023
Completed - The scheduled maintenance has been completed.
Sep 30, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:00 UTC
Scheduled - Justification of the work: Vendor's Architecture Team will be conducting maintenance works on our Partner facing platforms to enable more security features. This will affect our Partner facing platforms Portal, Cloud, View. Customer services will not be affected. The unavailable time of our platforms is expected to be approximately 10 minutes, with a possible 60 minute unavailability window if further works are required. We apologies for the inconvenience.
Sep 29, 11:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 30, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:00 UTC
Scheduled - Dear Partner,

Maintenance will be carried out during the specified maintenance window below. We would like to apologies for any inconvenience this may cause.

Planned works are scheduled for:

Start Date & Time: 29/09/2023 21:00
End Date & Time: 30/09/2023 01:00
Outage Duration: 0 hours 30 minutes
**All times listed are UK Local Time**


Justification of the work: Vendor need to perform a maintenance work to replace damage joint within network in London and network for optimization purposes. The joint is severely damaged and whilst customer services are stable at the moment, they are at risk of failure should the cable be disturbed.


PLEASE NOTE: If all goes to plan, there should be No Service Outage during the work, but as the joint will be opened, if a fiber is disturbed, customer services may experience flapping for 20-30 minutes during the maintenance window, but this is not expected.


The mentioned outage duration is a best estimation for the work at hand, but should you ascertain that you are experiencing any prolonged connection issues exceeding this during the works

Sep 5, 11:21 UTC
Sep 29, 2023
Resolved - engineers resolved the issue affecting the performance of the
DRaaS for Zerto service located in the London facility. All affected services have been verified operational at this time.

Sep 29, 16:00 UTC
Monitoring - Systems engineers have resolved the issue affecting performance of the DRaaS for Zerto service located in the London facility. All affected services have been verified operational and performance levels are back to normal operating levels.

Engineers will continue to closely monitor the environment to ensure stability.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.

Sep 28, 15:52 UTC
Identified - Engineers have identified the issue causing degraded performance and are working to resolve customer impact.

Customers leveraging this service may continue to experience degraded performance while engineers work to resolve the issue.

The next update will be posted once the issue has been resolved.

Sep 28, 12:40 UTC
Update - We are continuing to investigate this issue.
Sep 28, 12:38 UTC
Investigating - Systems engineers are investigating a potential issue affecting the performance of DRaaS for Zerto service located in the London facility.

Customers leveraging this service may be experiencing degraded performance.

The next update will be posted once the issue has been identified.

Sep 28, 12:37 UTC
Sep 28, 2023
Completed - The scheduled maintenance has been completed.
Sep 28, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 19:00 UTC
Scheduled - Summary: Engineering will be performing a hardware maintenance in the Melbourne datacenter. This maintenance will be used to address a potential issue found on some of our hardware in our infrastructure. This gear is all redundant and should have no impact on the infrastructure while being worked on.

Customer Impact: We expect customer impact to be minimal. However, all maintenances do have an innate risk associated with them. In the event of an unexpected impact engineering will provide updates and further information.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

Sep 25, 20:41 UTC
Completed - The scheduled maintenance has been completed.
Sep 28, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:00 UTC
Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Aug 31, 12:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 28, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 20:00 UTC
Scheduled - We would like to notify you of a Vendor planned maintenance which will happen 27th Sept 20:00 UTC


Justification of the work: Vendor's Architecture Teams will be conducting an upgrade to a web application firewall which will affect the following customer facing portals: 1Portal, 1View and 1Cloud. Please note that there will be 3 brief 90 seconds outages to the portals which will affect the responsiveness of the platforms. Customer services will not be affected. We apologies for any inconvenience and we appreciate your patience and understanding.

Sep 25, 12:09 UTC
Sep 27, 2023
Completed - The scheduled maintenance has been completed.
Sep 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 08:00 UTC
Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Aug 31, 12:06 UTC
Sep 26, 2023
Completed - The scheduled maintenance has been completed.
Sep 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 08:00 UTC
Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Aug 31, 12:09 UTC
Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:00 UTC
Scheduled - Summary: Engineering will be upgrading the underlying operating system for the Secure DRaaS with Zerto infrastructure. This upgrade will prepare the underlying infrastructure for the upcoming vendor upgrades.

Customer Impact:During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.

Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Sep 13, 09:37 UTC
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Completed - The scheduled maintenance has been completed.
Sep 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 UTC
Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Sep 13, 09:20 UTC
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.