In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 2025 - 05:00 UTC
Scheduled - Dear Partner,

We will be carrying out Emergency works during the specified maintenance window below. We would like to apologize for any inconvenience this may cause.

Please note that some of the circuits listed could be NNI services. We therefore advise that you check your records for any aggregated services that could be impacted.

Circuit ID:CES/FRA/LE-209906


Planned Works Details:

Planned Work (PW)Ref.: CRQ1-83035998331
Start Date & Time: 12/7/2025 06:00:00(GMT)*
End Date & Time: 12/7/2025 15:00:00 (GMT)*
Outage Duration: Complete Window

*Time Zone:
Central European Time (CET) = GMT + 1 hour
Central European Summer Time (CEST) = GMT + 2 hours
Justification of the work: We are required to relocate and divert our cables and network route at Martelaarslaan in Ghent, Belgium, due to road and sewer construction works being done by the local municipal civil authorities. The existing network is at risk of major faults and damage if it remains in Situ. The work schedule has been provided by the local civil authorities, and if we do not carry it out, our cables shall be permanently damaged resulting in disruption to your service. Our engineers will cut, then move the cable, and re-splice the fibres. As the cable will be cut and have to be moved, there is no back-out plan for this work. The mentioned outage duration is a best estimation for the work at hand, but should you ascertain that you are experiencing any prolonged connection issues exceeding this during the works, please contact our technical service desk to investigate the matter https://www.colt.net/support/. Please note: This is a mandatory work which can unfortunately not be rescheduled and due to health and safety requirements, it has been raised during daylight hours.

Jul 12, 2025 05:00-14:00 UTC

About This Site

This page provides the status of Mitel Flex Services

For Mitel CloudLink status updates, please visit: https://status.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

APAC Operational
Sydney - MiCloud Flex Services Network Connectivity Operational
Sydney - MiCloud Flex Virtual Compute Environment Operational
Melbourne - MiCloud Flex Virtual Compute Environment Operational
Singapore - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexAPAC) ? Operational
EMEA Under Maintenance
London - MiCloud Flex Services Network Connectivity Under Maintenance
London - MiCloud Flex Virtual Compute Environment Under Maintenance
Manchester - MiCloud Flex Services Network Connectivity Operational
Manchester - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexEU) ? Operational
North America Operational
Reston - MiCloud Flex Services Network Connectivity Operational
Reston - MiCloud Flex Virtual Compute Environment Operational
Dallas - MiCloud Flex Services Network Connectivity Operational
Dallas - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (MCS - Global) ? Operational
Mitel Performance Analytics (FlexNA) ? Operational
Flex Services GLOBAL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 12, 2025

Unresolved incident: Mitel 3rd Party Vendor-London - Scheduled Maintenance.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Completed - The scheduled maintenance has been completed.
Jul 7, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 20:00 UTC
Scheduled - Summary: Engineering will be upgrading the underlying Cisco UCS infrastructure that supports the Cloud and Secure Cloud environments. This proactive maintenance will address several known issues and enable enhanced functionality.

Impact: We expect customer impact to be minimal. However, all maintenances do have an innate risk associated with them. In the event of an unexpected impact engineering will provide updates and further information.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

Jun 30, 15:37 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Completed - The scheduled maintenance has been completed.
Jul 4, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 20, 13:29 UTC
Scheduled - The Mitel Performance Analytics Server - FlexNA (https://mpa-na.flex.gc.mitel.io) will be upgraded.

During the defined maintenance window services will be intermittently unavailable with no access to the user interface.

Jun 20, 13:26 UTC
Jul 3, 2025
Completed - The scheduled maintenance has been completed.
Jul 3, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 19:00 UTC
Scheduled - The Mitel Performance Analytics Server - Flex EU (https://mpa-eu.flex.gc.mitel.io) will be upgraded.

During the defined maintenance window services will be intermittently unavailable with no access to the user interface.

Jun 20, 13:28 UTC
Completed - The scheduled maintenance has been completed.
Jul 3, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 13:00 UTC
Scheduled - The Mitel Performance Analytics Server - Flex APAC (https://ap-sydney-mpa01.marwatch.net) will be upgraded.

During the defined maintenance window services will be intermittently unavailable with no access to the user interface.

Jun 20, 13:32 UTC
Completed - The scheduled maintenance has been completed.
Jul 3, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 01:00 UTC
Scheduled - The Mitel Performance Analytics Server - MCS (https://mcs.marwatch.net) will be upgraded.

During the defined maintenance window services will be intermittently unavailable with no access to the user interface.

Jun 20, 13:24 UTC
Completed - The scheduled maintenance has been completed.
Jul 3, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 16:00 UTC
Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact: During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Jun 26, 12:59 UTC
Jul 2, 2025
Completed - The scheduled maintenance has been completed.
Jul 2, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 14:00 UTC
Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Customer Impact: During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status

Jun 26, 14:04 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 15:00 UTC
Scheduled - Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.
Impact: During this maintenance, modifications to VPG configurations, replication and all failover activities will be unavailable.
Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

Jun 26, 09:44 UTC
Jul 1, 2025
Completed - The scheduled maintenance has been completed.
Jul 1, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 UTC
Scheduled - Summary: Engineering will be performing maintenance on our networking infrastructure in the Singapore data center.
Impact: During the maintenance window, customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed.
Customer Action: All services will resume as normal at the end of the maintenance window. Customers are encouraged to validate connectivity within their environment.

Jun 27, 20:01 UTC
Jun 30, 2025
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.