All Systems Operational
About This Site
This page provides the status of Mitel Flex Services
For Mitel Flex on GCP status updates, please visit : https://status.flex.gc.mitel.io/
For Mitel CloudLink status updates, please visit: https://status.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust
APAC
Operational
Sydney - MiCloud Flex Services Network Connectivity
Operational
Sydney - MiCloud Flex Virtual Compute Environment
Operational
Melbourne - MiCloud Flex Virtual Compute Environment
Operational
Singapore - MiCloud Flex Virtual Compute Environment
Operational
Mitel Performance Analytics (FlexAPAC)
Operational
APAC MPA instance
EMEA
Operational
London - MiCloud Flex Services Network Connectivity
Operational
London - MiCloud Flex Virtual Compute Environment
Operational
Manchester - MiCloud Flex Services Network Connectivity
Operational
Manchester - MiCloud Flex Virtual Compute Environment
Operational
Amsterdam - MiCloud Flex Virtual Compute Environment
Operational
Mitel Performance Analytics (FlexEU)
Operational
European MPA instance
Frankfurt - MiCloud Flex Services Network Connectivity
Operational
Frankfurt - MiCloud Flex Virtual Compute Environment
Operational
Paris - MiCloud Flex Services Network Connectivity
Operational
Paris - MiCloud Flex Virtual Compute Environment
Operational
North America
Operational
Reston - MiCloud Flex Services Network Connectivity
Operational
Reston - MiCloud Flex Virtual Compute Environment
Operational
Dallas - MiCloud Flex Services Network Connectivity
Operational
Dallas - MiCloud Flex Virtual Compute Environment
Operational
Toronto - MiCloud Flex Virtual Compute Environment
Operational
Austin - MiCloud Flex Services Network Connectivity
Operational
Austin - MiCloud Flex Virtual Compute Environment
Operational
Mitel Performance Analytics (MCS - Global)
Operational
Flex MPA instance
Mitel Performance Analytics (FlexNA)
Operational
Flex5.0/5.1 MPA instance
Miami - MiCloud Business Services Network Connectivity
Operational
Seattle - MiCloud Business Services Network Connectivity
Operational
Flex Services GLOBAL
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mitel 3rd Party Vendor - Manchester- Scheduled Maintenance
Oct 2, 2023 20:00 - Oct 3, 2023 05:00 UTC
Justification of the work: Vendor needs to exit node in London, where some of equipment is housed. We require the following work to route and reconfigure circuits onto a different route within our network, in order for services not to pass via the site. The work should be completed during the first 8 hours, but a 9 hour window has been quoted to cover all eventualities.
Back-out plan: 60 minutes are reserved to reconfigure any circuit, should we experience any issues during the works. The mentioned outage duration is a best estimation for the work at hand, but should you ascertain that you are experiencing any prolonged connection issues exceeding this during the works, please contact our technical service desk to investigate the matter
Posted on Sep 18, 2023 - 13:29 UTC
Back-out plan: 60 minutes are reserved to reconfigure any circuit, should we experience any issues during the works. The mentioned outage duration is a best estimation for the work at hand, but should you ascertain that you are experiencing any prolonged connection issues exceeding this during the works, please contact our technical service desk to investigate the matter
Posted on Sep 18, 2023 - 13:29 UTC
Mitel 3rd Party Vendor - Reston - Scheduled Maintenance
Oct 3, 2023 08:00-12:00 UTC
Summary:Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.
Customer Impact:During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Posted on Sep 26, 2023 - 18:20 UTC
Customer Impact:During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Posted on Sep 26, 2023 - 18:20 UTC
Mitel 3rd Party Vendor - Manchester - Scheduled Maintenance
Oct 4, 2023 08:00-12:00 UTC
Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.
Customer Impact:During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Posted on Sep 26, 2023 - 18:26 UTC
Customer Impact:During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Posted on Sep 26, 2023 - 18:26 UTC
Mitel 3rd Party Vendor - Dallas - Scheduled Maintenance
Oct 4, 2023 08:00-14:00 UTC
Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.
Customer Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Posted on Sep 26, 2023 - 18:13 UTC
Customer Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Posted on Sep 26, 2023 - 18:13 UTC
Mitel 3rd Party Vendor - Sydney - Scheduled Maintenance
Oct 9, 2023 08:00-12:00 UTC
Summary: Engineering will be upgrading the Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.
Customer Impact:During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Posted on Sep 27, 2023 - 18:34 UTC
Customer Impact:During this maintenance, modifications to VPG configurations and all failover activities will be unavailable.
Customer Action:Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.
Posted on Sep 27, 2023 - 18:34 UTC
Mitel 3rd Party Vendor - Melbourne - Scheduled Maintenance
Oct 12, 2023 11:00-15:00 UTC
Purpose of Maintenance:
The network device your service terminates on requires a software upgrade to resolve software bugs and maintain ongoing vendor support. This software version upgrade requires the device to be fully wiped and a new image to be downloaded and installed. The process can take up to 3 hours. Pre-implementation checks are conducted prior to commencing the maintenance. The remaining maintenance window is utilised for post-checks and rollback if required.
Please expect the maintenance and impact to commence within 15 minutes of the scheduled start time. Vendor will only delay the start time due to unexpected circumstances that may affect successfully upgrading the device.
Impacted Service(s): Up to 3 hours of downtime during the 4-hour maintenance window
Posted on Sep 06, 2023 - 10:01 UTC
The network device your service terminates on requires a software upgrade to resolve software bugs and maintain ongoing vendor support. This software version upgrade requires the device to be fully wiped and a new image to be downloaded and installed. The process can take up to 3 hours. Pre-implementation checks are conducted prior to commencing the maintenance. The remaining maintenance window is utilised for post-checks and rollback if required.
Please expect the maintenance and impact to commence within 15 minutes of the scheduled start time. Vendor will only delay the start time due to unexpected circumstances that may affect successfully upgrading the device.
Impacted Service(s): Up to 3 hours of downtime during the 4-hour maintenance window
Posted on Sep 06, 2023 - 10:01 UTC
Mitel 3rd Party Vendor -UK - Scheduled Maintenance
Oct 14, 2023 11:22-18:22 UTC
Dear Partner,
Maintenance will be carried out during the specified maintenance window below. We would like to apologise for any inconvenience this may cause.
Planned works are scheduled for:
Start Date & Time: 14/10/2023 09:00
End Date & Time: 14/10/2023 17:00
Outage Duration: 7 hours 0 minutes
Justification of the work:
Dear Partners, Vendor's Network monitoring team is observing an optical degradation on a long distance network link between Manchester and Leeds which could become service affecting if not attended. During this work, our engineers will clean and replace the patches, and check the street fibre under supervision of Vendor's NOC. This will be followed by an OTDR test to ensure no micro bends or breaks are present. The maintenance should be completed during the first 7 hours of the maintenance, but an 8 hour window is quoted to cover all eventualities.
Back-out plan: 60 minutes of the maintenance window is reserved to revert any changes one should we experience any unforeseen issues during the works. The mentioned outage duration is a best estimation for the work at hand, but should you ascertain that you are experiencing any prolonged connection issues exceeding this during the works.
Posted on Sep 29, 2023 - 11:27 UTC
Maintenance will be carried out during the specified maintenance window below. We would like to apologise for any inconvenience this may cause.
Planned works are scheduled for:
Start Date & Time: 14/10/2023 09:00
End Date & Time: 14/10/2023 17:00
Outage Duration: 7 hours 0 minutes
Justification of the work:
Dear Partners, Vendor's Network monitoring team is observing an optical degradation on a long distance network link between Manchester and Leeds which could become service affecting if not attended. During this work, our engineers will clean and replace the patches, and check the street fibre under supervision of Vendor's NOC. This will be followed by an OTDR test to ensure no micro bends or breaks are present. The maintenance should be completed during the first 7 hours of the maintenance, but an 8 hour window is quoted to cover all eventualities.
Back-out plan: 60 minutes of the maintenance window is reserved to revert any changes one should we experience any unforeseen issues during the works. The mentioned outage duration is a best estimation for the work at hand, but should you ascertain that you are experiencing any prolonged connection issues exceeding this during the works.
Posted on Sep 29, 2023 - 11:27 UTC