All Systems Operational

About This Site

This page provides the status of Mitel Flex Services

For Mitel CloudLink status updates, please visit: https://status.mitel.io

APAC Operational
Sydney - MiCloud Flex Services Network Connectivity Operational
Sydney - MiCloud Flex Virtual Compute Environment Operational
Melbourne - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexAPAC) Operational
EMEA Operational
London - MiCloud Flex Services Network Connectivity Operational
London - MiCloud Flex Virtual Compute Environment Operational
Manchester - MiCloud Flex Services Network Connectivity Operational
Manchester - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (FlexEU) Operational
North America Operational
Reston - MiCloud Flex Services Network Connectivity Operational
Reston - MiCloud Flex Virtual Compute Environment Operational
Dallas - MiCloud Flex Services Network Connectivity Operational
Dallas - MiCloud Flex Virtual Compute Environment Operational
Mitel Performance Analytics (MCS - Global) Operational
Mitel Performance Analytics (FlexNA) Operational
Flex Services GLOBAL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MiCloud Flex Virtual Compute Environment Maintenance - London Apr 21, 2026 02:00-08:00 UTC

11:11 Engineering will be upgrading the vCloud Director infrastructure supporting the
11:11 Cloud and 11:11 Secure Cloud environment. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.


Expected Impact:

During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using 11:11 Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

Customers running failover tests are required to stop those tests prior to the maintenance and will be unable to run failover tests until the maintenance has been completed. Any scheduled backup jobs that are scheduled during the maintenance window could show as failed, but will resume and complete upon next scheduled backup window.

No additional action is required. All services will resume as normal at the end of the maintenance window.

Maintenance Window:

Start Date & Time: 21/04/2026 02:00:00 UTC
End Date & Time: 21/04/2026 08:00:00 UTC
Posted on Apr 13, 2026 - 22:01 UTC
Apr 18, 2026

No incidents reported today.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
MiCloud Flex Virtual Compute Environment Maintenance - Manchester
Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 9, 22:41 UTC
Scheduled - Expected Impact:

During this maintenance window, operations to virtual machines via the Secure Cloud Console will be inaccessible. However, all running and protected virtual machines will remain fully operational during the maintenance. Integrated Backups for virtual machines in this environment will also be inoperable during the scheduled time. Customers using 11:11 Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines.

Customers running failover tests are required to stop those tests prior to the maintenance and will be unable to run failover tests until the maintenance has been completed. Any scheduled backup jobs that are scheduled during the maintenance window could show as failed, but will resume and complete upon next scheduled backup window.

No additional action is required. All services will resume as normal at the end of the maintenance window.

Maintance Window

Start Date & Time: 15/04/2026 02:00:00 UTC
End Date & Time: 15/04/2026 08:00:00 UTC
Apr 9, 22:41 UTC
Apr 14, 2026

No incidents reported.

Apr 13, 2026
MiCloud Flex Services Network Connectivity Maintenance – London/Manchester [FG-1093 / CR 2135]
Completed - The scheduled maintenance has been completed.
Apr 13, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 UTC
Scheduled - As part of on-going maintenance, Mitel Engineering will be performing infrastructure maintenance in the London and Manchester data centers. During this time, intermittent synchronization interruptions between primary and secondary systems may occur.
Partners are advised to perform a manual synchronization between the primary and secondary MiVBs once the maintenance is completed.

Expected Impact:

This will intermittently impact only the synchronization between London and Manchester for Customers using resilient configurations. No impact to live voice calls or Primary system connectivity from Customer sites.

Service(s) Affected:

MBG and MiVB Resilient heartbeats and redundant server connectivity between Data Centers.

Maintenance Window:

Start Date & Time: UTC Monday April 13th 5pm
End Date & Time: UTC Monday April 13th 7pm

Local DC Time: BST

Start Date & Time: Monday April 13th 6pm
End Date & Time: Monday April 13th 7pm
Apr 2, 15:32 UTC
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage