Global Flex Status Status

All Systems Operational

About This Site

This page provides the status of Mitel Flex Services

For Mitel CloudLink status updates, please visit: https://status.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

APAC Operational

Sydney - MiCloud Flex Services Network Connectivity Operational

Sydney - MiCloud Flex Virtual Compute Environment Operational

Melbourne - MiCloud Flex Virtual Compute Environment Operational

Mitel Performance Analytics (FlexAPAC) Operational

EMEA Operational

London - MiCloud Flex Services Network Connectivity Operational

London - MiCloud Flex Virtual Compute Environment Operational

Manchester - MiCloud Flex Services Network Connectivity Operational

Manchester - MiCloud Flex Virtual Compute Environment Operational

Mitel Performance Analytics (FlexEU) Operational

North America Operational

Reston - MiCloud Flex Services Network Connectivity Operational

Reston - MiCloud Flex Virtual Compute Environment Operational

Dallas - MiCloud Flex Services Network Connectivity Operational

Dallas - MiCloud Flex Virtual Compute Environment Operational

Mitel Performance Analytics (MCS - Global) Operational

Mitel Performance Analytics (FlexNA) Operational

Flex Services GLOBAL Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 6, 2026

No incidents reported today.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

MiCloud Flex Services Network Connectivity Maintenance – London [FG-1091 / CR2133]

Completed - The scheduled maintenance has been completed.
Feb 26, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 21:00 UTC

Scheduled - As part of on-going maintenance, Engineering will be performing work on certain private MPLS connected Customer circuits in London Primary DC.

Expected Impact:

Since this is a Primary Data Center, user impact is expected.

Certain Customers using Private MPLS connections will see a temporary disconnection to the Data Center whilst the network connection is relocated.

There will be no impact to Internet connected Customers or 3rd Party NNI connected Customers.

Service(s) Affected:
Specific Customers using Direct Private MPLS connections - Partners for affected circuits have been notified directly of the impacted Customer(s).

Maintenance Window:

Start Date & Time: UTC 21:00
End Date & Time: UTC 23:00

Local Time: GMT

Start Date & Time: 21:00
End Date & Time: 23:00
Feb 17, 15:11 UTC

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

MiCloud Flex Services Network Connectivity Maintenance – Manchester [FG-1092 / CR2134]

Completed - The scheduled maintenance has been completed.
Feb 23, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 18:00 UTC

Scheduled - As part of on-going maintenance, Engineering will be performing work on Inter Data Center connectivity and private MPLS connected Customer circuits in Manchester Secondary DC.

Expected Impact:

Since this is a Secondary Data Center, no live user impact is expected.
Customers using Private MPLS connections will see a temporary disconnection to the Data Center whilst the network connection is relocated.
Customers using Inter DC (London-Manchester) connectivity via MITEL circuit will see temporary disconnection whilst network connection is relocated.
There should be no impact to Internet connected Customers or 3rd Party NNI connected Customers.

Service(s) Affected:
Customers using MITEL inter-DC connection for Primary-Secondary synchronisation
Customers using Direct Private MPLS connections

Maintenance Window:

Start Date & Time: UTC 18:00
End Date & Time: UTC 21:00

Local Time: GMT

Start Date & Time: 18:00
End Date & Time: 21:00
Feb 17, 15:03 UTC

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.