All Systems Operational
About This Site
This page provides the status of Mitel Flex Services
For Mitel CloudLink status updates, please visit: https://status.mitel.io
APAC
Operational
Sydney - MiCloud Flex Services Network Connectivity
Operational
Sydney - MiCloud Flex Virtual Compute Environment
Operational
Melbourne - MiCloud Flex Virtual Compute Environment
Operational
Mitel Performance Analytics (FlexAPAC)
Operational
EMEA
Operational
London - MiCloud Flex Services Network Connectivity
Operational
London - MiCloud Flex Virtual Compute Environment
Operational
Manchester - MiCloud Flex Services Network Connectivity
Operational
Manchester - MiCloud Flex Virtual Compute Environment
Operational
Mitel Performance Analytics (FlexEU)
Operational
North America
Operational
Reston - MiCloud Flex Services Network Connectivity
Operational
Reston - MiCloud Flex Virtual Compute Environment
Operational
Dallas - MiCloud Flex Services Network Connectivity
Operational
Dallas - MiCloud Flex Virtual Compute Environment
Operational
Mitel Performance Analytics (MCS - Global)
Operational
Mitel Performance Analytics (FlexNA)
Operational
Flex Services GLOBAL
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GCO Infrastructure - Upgrade Mitel Orchestrator & Devices Scheduled Maintenance Aug 21, 2026 01:00-06:00 UTC
Please be advised that on 08/21/2026 during the hours of 18:00 - 23:00 PST an upgrade to Mitel Orchestrator 5.2.3.14 to 6.4.2.5 will be performed.
VeloCloud SASE Orchestrator Upgrades:
Q: What is the impact of a VeloCloud SASE Orchestrator upgrade?
A: Before the scheduled upgrade, a data transfer is performed on the Orchestrator to prepare for the cutover. On the control plane, there will be intermittent performance degradation during this time. Customer traffic is not affected.
During the upgrade:
- Users will experience a brief loss of access to the Orchestrator.
- Configuration updates to VeloCloud Edges will be disabled.
- Edge and Gateway services are not impacted.
- QoE data may be missing during the upgrade period.
Q: What happens if there are issues with the upgrade?
A: In the event there are issues with the Orchestrator upgrade and Engineering is unable to restore service on the new version, they can restore the
Orchestrator from a backup taken prior to the upgrade.
VeloCloud SD-WAN Gateway Upgrades:
Q: What is the impact of a Gateway upgrade?
A: During the upgrade
- Most customers will not observe any impact.
- The Gateway will be down for no longer than 3 minutes during the cutover to the new version.
- Non SD-WAN Destination (NSD) via Gateway tunnels will go down during the upgrade (for the duration of the cutover). If a redundant NSD is available, traffic will be re-routed via the redundant Gateway.
*****IMPORTANT NOTE*****
VeloCloud SD-WAN Edge Upgrades:
Q: How do I upgrade my Edges?
A: Customers and Partners can perform self-service Edge upgrades.
- Operators and Managed Service Providers (i.e. Partners) can delegate the capability to upgrade Edges to Customer Enterprise Superusers, facilitating self- service of the software lifecycle of Edges.
- A Customer desiring Edge upgrade self-service whose support entitlement is with VeloCloud directly, should contact VeloCloud Support to enable this feature.
- A Customer desiring Edge upgrade self-service whose support entitlement with with a Partner/MSP should contact their partner to enable this feature.
- Customers whose support entitlement is with a Partner should contact their Partner to schedule Edge upgrades.
- Any upgrade should be conducted by Customers or Partners. Procedure to execute an upgrade is described here.
- VeloCloud SD-WAN Support can assist in case any issues are encountered with an Edge upgrade.
Q: Do I have to upgrade all of my Edges at once?
A: Edges can be upgraded individually.
Note: Please refer to the respective Release Notes to see if Hubs should be upgraded before Branch Edges for "Branch-to-Hub".
If you have any questions or concerns: Please open a ticket with Mitel Infrastructure Team within ServiceNow.
Maintenance Window
Start Date & Time: 21-Aug-2026 01:00 UTC
End Date & Time: 21-Aug-2026 06:00 UTC
Local Time
Start Date & Time: 21-Aug-2026 18:00 PST
End Date & Time: 21-Aug-2026 23:00 PST
Posted on Aug 14, 2026 - 22:25 UTC
VeloCloud SASE Orchestrator Upgrades:
Q: What is the impact of a VeloCloud SASE Orchestrator upgrade?
A: Before the scheduled upgrade, a data transfer is performed on the Orchestrator to prepare for the cutover. On the control plane, there will be intermittent performance degradation during this time. Customer traffic is not affected.
During the upgrade:
- Users will experience a brief loss of access to the Orchestrator.
- Configuration updates to VeloCloud Edges will be disabled.
- Edge and Gateway services are not impacted.
- QoE data may be missing during the upgrade period.
Q: What happens if there are issues with the upgrade?
A: In the event there are issues with the Orchestrator upgrade and Engineering is unable to restore service on the new version, they can restore the
Orchestrator from a backup taken prior to the upgrade.
VeloCloud SD-WAN Gateway Upgrades:
Q: What is the impact of a Gateway upgrade?
A: During the upgrade
- Most customers will not observe any impact.
- The Gateway will be down for no longer than 3 minutes during the cutover to the new version.
- Non SD-WAN Destination (NSD) via Gateway tunnels will go down during the upgrade (for the duration of the cutover). If a redundant NSD is available, traffic will be re-routed via the redundant Gateway.
*****IMPORTANT NOTE*****
VeloCloud SD-WAN Edge Upgrades:
Q: How do I upgrade my Edges?
A: Customers and Partners can perform self-service Edge upgrades.
- Operators and Managed Service Providers (i.e. Partners) can delegate the capability to upgrade Edges to Customer Enterprise Superusers, facilitating self- service of the software lifecycle of Edges.
- A Customer desiring Edge upgrade self-service whose support entitlement is with VeloCloud directly, should contact VeloCloud Support to enable this feature.
- A Customer desiring Edge upgrade self-service whose support entitlement with with a Partner/MSP should contact their partner to enable this feature.
- Customers whose support entitlement is with a Partner should contact their Partner to schedule Edge upgrades.
- Any upgrade should be conducted by Customers or Partners. Procedure to execute an upgrade is described here.
- VeloCloud SD-WAN Support can assist in case any issues are encountered with an Edge upgrade.
Q: Do I have to upgrade all of my Edges at once?
A: Edges can be upgraded individually.
Note: Please refer to the respective Release Notes to see if Hubs should be upgraded before Branch Edges for "Branch-to-Hub".
If you have any questions or concerns: Please open a ticket with Mitel Infrastructure Team within ServiceNow.
Maintenance Window
Start Date & Time: 21-Aug-2026 01:00 UTC
End Date & Time: 21-Aug-2026 06:00 UTC
Local Time
Start Date & Time: 21-Aug-2026 18:00 PST
End Date & Time: 21-Aug-2026 23:00 PST
Posted on Aug 14, 2026 - 22:25 UTC