Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 20, 2024 - 22:00 UTC
Scheduled
Justification of the work: We will be conducting a maintenance on our VOICE platform to perform a software upgrade on a Voice Router VR1.BHX located at Colt’s node in Birmingham. This change will only affect Voice service over Colt’s Birmingham Voice Gateway. Trunks with redundancy over other Colt Gateways should not see an outage. working in conjunction with our vendor to have the software version built and tested and it’s now published on our definitive media library ready for release. During the maintenance window, engineers will execute a comprehensively tested method of procedure with the objective to remotely upgrade the device to the latest vendor recommended software release. During the first 30 minutes of the work, our engineers will move the active session onto a secondary router, VR2.BHX, which should result in an outage of up to 5 minutes. Once the device has been upgraded, and the new code is in effected, the active session will be restored to the primary router, VR1.BHX, again resulting in an outage of up to 5 minutes. All actions should be completed within the first 4 hours of the maintenance window, but we do quote an 5 hour window to cover all eventualities.
Back out plan: Our engineers reserve 60 minutes of the maintenance window to roll the upgrade back to the current release should any unforeseen difficulties occur during the work. The mentioned outage duration is a best estimation for the work at hand, but should you ascertain that you are experiencing any prolonged connection issues exceeding this during the works.